Shipping & Contact
Due to COVID-19 we're experiencing a delay in processing orders. You'll receive an email with tracking information once shipped.
Orders are processed Monday through Friday (Excluding US Holidays) and generally ship within two business days of order receipt. Once your order is shipped, you will receive an email with your tracking number.
Domestic Shipping Options:
- Standard - 3-7 business days
International Shipping Options:
- Standard - 5-10 business days
These shipping timelines are estimates and do not reflect a guarantee of delivery within that window. We do our best to ensure that your order is delivered within these windows, but delays may occur. Currently, a 1-2 business day delay is common due to COVID-19, and international shipping to some countries may not be available, or experience significant delays due to their local post office restrictions.
International customers are responsible for any applicable duties and taxes. Items may be held at your local post office for duty and tax collection.
Alaina Castillo is not responsible for orders that are lost or delayed in shipment or in customs. We cannot refund these items and suggest you file a claim with the transportation provider.
We do not ship to foreign U.S. military bases; diplomatic addresses; P.O. boxes; or addresses designated as APO, FPO, or DPO.
All sales are final. If you receive a damaged or defective product, please contact us at firstname.lastname@example.org and we will be happy to assist you.
We do not accept returns on international purchases.
Orders can generally be cancelled within a few hours of being placed, but cancellation cannot be guaranteed. Please email us at email@example.com to cancel your order. If an order cannot be cancelled, you may return the item according to our return policy.
Final Sale Items
Sale items, intimates (such as socks), are final sale and cannot be returned. At this time, we do not accept returns on international purchases.